Updated January 8, 2018
Thanks for subscribing to a version of The Weekly Brief or visiting one of our websites. This policy explains what information we collect when you visit one of our websites or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell or rent your information to others.
These definitions are provided to help you understand this policy. When we say “we,” “us,” “our,” “Energy Narrative” and “The Weekly Brief,” we are referring to Energy Narrative, LLC, a State of Massachusetts limited liability company. We provide online information services, including subscription-based email newsletters and other business information and advice (the “Services”). When we say “Subscriber,” we are referring to the person or entity that is registered with us to use the Services or hired us to provide customized Services. When we say “you,” we are referring either to a Subscriber or any other person who visits our Website. “Personal Information” means any information that identifies or can be used to identify you, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, gender, occupation, title, company, or other demographic information.
Questions & Concerns
If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail or email at:
Attn. Privacy Officer
23 Concord Avenue
Cambridge, MA 02138 USA
The Information That We Collect
We collect information from and about Subscribers and Website visitors in a number of ways, including:
(c) Information resulting from your use of the Service: We may receive information about how and when you use the Services, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and actions you have taken within the application. This type of information helps us to improve our Services for both you and for all of our users.
(e) Web beacons: We use web beacons on our Websites and in our emails. When we send emails to Subscribers, we may track behavior such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features for specific segments of Subscribers. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We use the data from those Web Beacons to create internal reports about how our email campaigns perform and our Subscribers actions.
(f) Information that we receive from other sources: From time to time we may obtain information about you from third party sources, such as public databases, social media platforms, third party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us. Examples of the information we may receive from other sources include: demographic information, device information (such as IP addresses), location, and online behavioral data (such as information about your use of social media websites, page view information and search results and links). We use this information, alone or in combination with other information (including Personal Information) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products features, and services.
Use and Disclosure of Personal Information
We may use and disclose Personal Information only for the following purposes:
(a) To promote the use of our services to you and others. For example, if we collect your Personal Information when you visit our Website and do not sign up for any of the Services, we may send you an email inviting you to sign up. If you use any of our Services and we think you might benefit from using another Service we offer, we may send you an email about that. If your employer is a Corporate subscriber, we may provide them information on your use of the Services in aggregate with other company users to promote renewal of the subscription. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send. In addition, we may use information we collect in order to advertise our Services to you or suggest additional features of our Services that you might consider using. We may also use your Personal Information to advertise our Services to other users like you.
(b) To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
(c) To bill and collect money owed to us by our Subscribers. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction and bank transfer processing, and we send billing information to those third parties to process your orders and payments. To learn more about the steps we take to safeguard that data, see Section 11 below.
(e) To communicate with our Subscribers about their account and provide customer support.
(g) To protect the rights and safety of our Subscribers and third parties, as well as our own.
(h) To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
(i) To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
(j) To prosecute and defend a court, arbitration, or similar legal proceeding.
(k) To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
(l) To provide, support, and improve the Services we offer. This includes our use of the data that our Subscribers provide us in order to enable our Subscribers to use the Services. This also includes, for example, aggregating information from your use of the Services or visits to our Websites and sharing this information with third parties to improve our Services. This might also include sharing your information with third parties in order to provide and support our Services or to make certain features of the Services available to you. When we do have to share Personal Information with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the Personal Information we transfer to them in a manner that is consistent with this policy.
(m) To provide suggestions to you. This includes adding features, or using data to suggest products or services that you may be interested in or that may be relevant to you.
Public Information and Third Party Websites
(a) Blog. We may have public blogs on our Websites that allows public comment. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us here. If we are unable to remove your information, we will tell you why.
(b) Social media platforms and widgets. Our Websites may include social media features, such as the LinkedIn or Twitter button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also may maintain presences on social media platforms including LinkedIn and Twitter. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
We may disclose Personal Information to the following types of third parties for the purposes described in this policy:
(a) Service Providers. Sometimes, we share your information with our third party Service Providers, who help us provide and support our Services. For example, if it is necessary to provide you something you have requested, then we may share your Personal Information with a Service Provider for that purpose. Just like with the other third parties we work with, these third party Service Providers enter into a contract that requires them to use your Personal Information only for the provision of services to us and in a manner that is consistent with this policy. Examples of Service Providers include payment processors, hosting services and content delivery services.
Surveys, Contests and Sweepstakes
We may, from time to time, offer surveys, contests, sweepstakes, or other promotions on our Website or through social media (collectively our “Promotions”). Participation in our Promotions is completely voluntary. Information requested for entry may include personal contact information such as your name, address, date of birth, phone number, email address, username, company, title, and similar details. We use the information you provide to administer our Promotions. We may also, unless prohibited by the Promotion’s rules or law, use the information provided to communicate with you, or other people you select, about our Services. We may share this information with our affiliates and other organizations or Service Providers in line with this policy and the rules posted for the Promotion.
Notice of Breach of Security
If a security breach causes an unauthorized intrusion into our system that materially affects you, Energy Narrative will notify you as soon as possible and later report the action we took in response.
Safeguarding Your Information
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Our credit card processing vendors use security measures to protect your information both during the transaction and after it is complete. Our vendors are certified as compliant with Payment Card Industry Data Security Standards (PCI DSS). If you have any questions about the security of your Personal Information, you may contact us at firstname.lastname@example.org.
Energy Narrative accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because your information is sensitive, account passwords are encrypted, which means we cannot see your passwords. This means that we cannot resend forgotten passwords, we will only reset them.
We Operate in the United States
Our servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in your country, we take many steps to protect your privacy. By using our Websites, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this policy.
Accuracy and Retention of Data
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
We will give you access to any Personal Information we hold about you within 30 days of any request for that information. Individuals, including California residents making a request under California Law, may request to access, correct, amend or delete information we hold about them by contacting us here. Unless it is prohibited by law, we will remove any Personal Information about you from our servers at your request. There is no charge for you to access or update your Personal Information.